So I get a call from Subaru's customer service today they tell me another warranty guy has looked at some pictures and agrees that there is too much fuji bond used in the assembly of the short block which is what caused the failure. Sounds good right, kick in the nuts comes next. "It is his opinion for subaru not to warranty this and think you should deal with this through Cummins." Apparently they haven't talked to Cummins because when doing so earlier I got this response in an email. "As you can see from the comments below we are unable to get involved in any discussions between yourself and your Subaru administer with respect to your Subaru engine. Sorry we cannot be of more help but all warranty questions have to be filed through the Subaru warranty dealership process." The "The comments below" being referred to are from Cummins stating their non-discloser agreement with subaru saying they can not talk to me about it unless subaru tells them they can. That email was from the plant manager of Cummins OER. So maybe Subaru would care to tell Cummins they can talk to me about this. If Subaru or Cummins thinks I am going away they are sadly mistaken. You build a product you should stand behind it. You put a warranty on a product = you say you will stand behind it. Now do it.
^ wow they actually let another warranty rep take a look at it? I dont get why they dont take the stupid thing back and just be done with it. it has the subaru name on it, not cummins (even though they remaned it). Why should you be made to fight the battle for the entire company? If subaru admits that there was an assembly error before it reached you doesnt that in itself allow you to warranty it through subaru? I would talk to a lawyer.
It has to be warrantied by Subaru. Subaru is the one that is expressing the warranty on it not Cummins. My take on it is this is a large claim and they are just hoping I will go away. Sorry boys but I am not going to drop this. I also have thought that I may be just one of many that people are trying to get one warrantied for various reasons and they are just attempting to stem the flow however they can to save money.
If one wants to settle a claim with subaru go to the man at the top. With a 27 page letter sent to the EVP and CFO Thomas J. Doll. months of arguing with a warranty rep who could care less about customers can all be skipped. 3 day after the letter was received I got a cal from Mr. Doll. A short conversation took place about the events and an offer to settle the dispute was reached. now I am just awaiting the check. If anyone want the address to SOA or to call the main office to get to higher up execs. not just go no where customer service all the info can be found on http://finance.google.com/finance?q=subaru+of+america
Wow. I had been following your nasioc thread as well... Honestly, that just pisses me off more. It is just insane that you need to go all the way up to the top in order to get someone who will actually help you. I guess it just lends credence to the fact that "let me talk to you manager," is always the best thing you can say when dealing with bad customer support.
I believe I recieved a call regarding this vehicle. A week (maybe 2) ago I recieved a call from Morries Subaru regarding a person who had a destroyed engine in an 03 Baja. She wanted me to pull to the service records on the car.
