A simple transferring of numbers turned into me talking on the phone to costumer service for 3 hours and punching the wall and a bleeding hand... SO...my Sprint contract is up this Wednesday, I am going to T-Mobile and I was told I can get a contract and a phone whenever and have it activated on the day of my choice. Well, I did that today telling them to activate it this Wednesday. To my surprise, my new cell is getting texts! Turns out that they started transferring my number already...meaning Sprint wants to charge me a cancellation fee for 2 lost days of service!!!! What I was told to do is when T-Mobile gets my number, have them transfer it back to Sprint because there is a grace period of coming back to Sprint and having them not charge me a cancellation fee. But the problem is...how long does it take to transfer a number? Basically, I'm going to the T-Mobile store tomorrow and demanding that IF I get a cancellation fee, they pay it. This is ****ing ridiculous! Anybody here work or worked in a cell phone place...any advice? I'm pissed right now...
I worked for T-Mobile just a month ago. You cannot start a port request and tell them you want to start it on another day. once it is started, it is started. you could have activated with a "temporary" t-mobile number, and then ported in on wednesday by calling t-mobile customer care with your sprint account number to begin the process. you can always delay an activation by having it post on a certain date, but I don't believe you can do that with the port process. the rep maybe did not put the post date in there...but regardless, the port was started, which I don't think can be delayed. I guess the key factor here is whether or not you told the rep that you were still in contract. any rep with half of a brain should know that they should set you up with a standard number and then you can port in later. solution: some s**** hit the fan somewhere in the process, but sprint does not care...to them, you cancelled. T-Mobile can do all they want to help you on their end, but they have no authority over sprint obviously. my suggestion would be to reverse port back to sprint, and then go return your equipment back to t-mobile and tell them that you had to cancel. if you cancel first, you will lose your number. then, once sprint has it back, you could go back to t-mobile. there is also the option of asking the retail store manager if they can get you some sort of service credit to compensate for this screw up--as long as you get the dealer code of the guy you worked with and get the manager involved. whatever you do, don't swear or act like an ass. regardless of what happened, it will get you nowhere...trust me. t-mobile is a good company, and this was maybe just poorly timed error somewhere in the line. what store did you go to? the key is whether or not it was a corporate store. were they wearing pink or gray shirts?
if it was a corporate store..I MIGHT be able to get my old store crew to take a look at your situation--as long as I have all of the details for them and everything is true and legit.
Just threaten T-Mobile that you'll go back to Sprint to avoid the cancellation fee and to fix it. Even though Sprint's customer service is housed at #10 Malebolge I would think they'd be willing to fight for you to keep spending money with them instead. The bad part: you might be stuck with Sprint again. The good part: if you contract is expiring then you're probably able to get the big phone rebate for an upgrade and I think the Touch is still on sale.
threats don't work at the store level... the issue needs to be brought up with management most likely. they don't have the authority to fix the situation anyways--being base level reps.
Finally I got to talk to managers who were nice enough to help me out (at Sprint...T-Mobile has been nice the entire time). Apparently T-Mobile originally lied/didn't know what they were talking about when they told me they couldn't reverse the port. I got to talk to some one who agreed to do that for me. So, now I won't get the cancellation fee with Sprint...and I just have to find a time to go to T-Mobile to activate my new phone with them. I've got to say though...T-Mobile has been 1000000x easier to work with than Sprint through this entire situation!
yeah t-mobile is pretty good...they aren't out to screw ya. reverse ports are typically very hard to do. usually you just have to go back to sprint or call them like you want to activate again, and that ports the number back. some high up managers can do it if the circumstances allow it. sounds like you got it situated.
That exactly what T-Mobile told me, but when I called Sprint to have it ported back...they told me they have to wait until it has been completely ported before they could do anything.
As long as your bill was paid and up to date with sprint, they cannot charge you a cancellation fee for 2 days of lost service. I canceled with them 3 weeks prior to my contract end date, had my bill paid, and ported my number to T-Mobile. Call Sprint back, tell them you want to talk to their customer service manager, don't even try and explain it to a regular rep. Tell them that it was only 2 days of service lost, your bill is paid, your done with them.
What the heck would you know about that? You'd have to USE your phone to experience customer service.
Sorry if when you call i'm on my motorcycle!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I just keep using this line when calling customer service for a large company on the phone. "Let me talk to your manager." It'll get you places.
