I mean really, here I sit at Meineke in Shakopee, Nathan no where to be found, again, I think I've been here 5-6 times only once was nathan here, how does he do it? Alas looks like the truck needs some lower balll joints.
Nate is in Australia until end of March...If he doesn't need to be there, u know what that means right? He hired the right people and trained them well...
Maybe call first!! haha...just kidding, but normally when I go to see him I set up a time with him and he has been there 100% of the time!! He is worth the wait...just ask Ray!:biggrin:
Every night when it gets dark I sneek around outside Rays store peeking in the windows and I rarely ever see him in there.
His Customer Service EXCEEDS in size and all expectations, just gotta rinse your mouth afterwards...uke:
You sneek like there is anything to rob at my store...Sorry Benny the light pole doesn't cover up your buldging... *leave it to the Imagination* :lollollollol:
Once I the store is more successful...I'm gonna put so much light and light post...even the cockroaches are gonna flee from the scene...with there antennas burnt crisp...!
instead of being in your product/???? ha aha wow... well most guys know I am usually not there on a wednesday... sorry to hear about your balls... er joints... and as far as not being there... well like Ray says... find the right people and not worry as much, although I just need to find the right customers and not get out of the business... ha hah... we will see if by the end of the year if I want to be in it still... dont worry Justin... I will take the bender, welder etc and set myself up a little side garage and build stuff... ha haha do custom exhausts out of my house..
^Nathan, are you thinking about getting out of meineke? Oh, and every time I've been at nathan's shop he's been there. The dude has probably put more blood and sweat into his shop than oil into cars. Its a good thing he's got his sense of humor. And that someone who will never leave his side, Fong.
the thought is in there somewhere... but I aint willing to give up yet cuase the land and building in a few years will be worth $3-4M+ but this industry is tough man... coupons coupons coupons... ha ha i could write for weeks on what peole drive and what is wrong with their vehicles and how they refuse to fix it... like rotors seperated from the center of the rotor and all they want is the $19.99 oil change... hmmm nothing like keeping a clean conscience cause you changed you oil but dont care about safety... it gets discouraging being an honest business owner in a fairly corrupt industry... I could make a lot more money by doing what other shops (not all of them) are doing.. selling stuff that isnt needed... but we are too honest and refuse to do that... but in doing so then customers take advantage of you cause you are nice... its screwed up and very frustrating... oh well.. the battle continues
From what I've been through in sales in the last 4+ years...Being nice doesn't pay...Being Fair does. As long as you tell the customer the issue/problem you've done your part and whether they want to fix/repair it is there issue. They can't get mad at you for that!?! Good Dealership will reccommend certain maintenance issue or repairs before it gets even worse, just like you Nate. But again customers think your just Up-Selling them stuff they do not need. When I sell a Subaru to anyone they all ask me "Would I buy it" whether it is extended warranty, rust proofing, paint sealant, fabric protector, Diamon-Fuzion (waste of $$$ honestly), etc. I've told customers Yes & No depending on there situation...I.E. Customers that drive 20k+ Miles per year...I'd reccommend buy the extended warranty (5yr/100k) because within the first year and a half the factory warranty is gone. Someone that drive less than 10k I say not to worry about it...When they ask me about fab protector, I tell them to go to target and buy a can of scotch gaurd for $5 and a light brush and spray and scrub your interior, usually takes 20-30 mins and you save $$$ Again, every situation is different...I do not Up-sell, I give suggestions and reccommendations...The battle continues
^^^ Same in any sales environment!!! I have to get my accounts to do the same types of things as well as do it myself, not always easiest, but your recommendation based on your knowledge and experience is extremely invaluable!!! Nathan, you aren't necessarily "selling" as much as you are making maintenance recommendations based on what you feel is going to be BEST for the customer, i.e. your paycheck! You do great work, and are honest to yourself and your customers! Not all that many people can say that about what they do and still go home feeling good about it... P.S. I know I'll be lookin ya up in a couple months for some normal maintanence work like fluid flushes and possibly a cat-back install!!!! Why? Because your trusted and do excellent work!
thanks for the nice words... we dont push sales... we would love too... but hey... our issue in this area we dont focus on maintenance so much as teh NEEDED REPAIRS... I will post some pics of stuff that people drove in with and LEFT with...
fixed it for ya... but he does need some blinker fluid... and when his tire was flat i told him to roll it forward so the flat spot would be on top.... he tried.. relentlessly... . . . . . . . .. funny thing is my sister-inlaws friend got a flat tire and thats what she said she tried to do....
